Terms & Conditions
Company: Yalla International d.o.o.
Address: Vladimira Ruždjaka 17, 10430 Samobor
The Seller and your contracting partner is Fika, represented by Yalla International d.o.o.
The buyer is any individual or a group of people initiating a purchase via Fika website (www.fikaway.com), or in any other form aligned with the seller.
Agreement between the two parties is valid when buyer accepts the offer of the seller and initiates a purchase of seller’s goods.
Seller is able to terminate the agreement if the buyer does not pay the full price as per the agreement, or if the agreement was based on an obviously incorrect pricing communication on the Fike website.
Buyer has the right to terminate the agreement within the time limit and in the manner prescribed by law.
All prices are inclusive of the statutory value added tax (VAT) and displayed only in Euro currency. Fika reserves the right to change prices without notice. Prices are subject to change.
Payment is only possible by card at the checkout. We do not accept cash payments.
We consider working days Monday to Friday (weekends and holidays excluded).
We will deliver your orders as soon as possible. If by mistake an ordered product can’t be delivered, we will inform the client without delay. You can expect to have your goods delivered in 5 working days in Croatia, 15 working days in EU, and around 30 days outside of EU.
The customer shall be billed for shipping costs of returns resulting from refusal to accept delivery.
The delivery and payment process is described in detail while ordering.
Delivery timeframes and fees
- Croatia: 3-5 business days / Free delivery
- Europe: 5-15 business days / Price: 20€ / Free delivery for orders more than 400€
- Rest of the World: 15-30 business days / Price: 50€ / Free delivery for orders more than 400€
If a buyer doesn’t receive the ordered goods 20 working days after the order date, they are obligated to communicate that to official mail of Fika brand (email@example.com). If the do not report that maximum 30 days after the order date, we won’t be able to accept complains.
If a buyer does not receive the confirmation email 72 hours after the order was placed, they are obligated to report that to official mail of Fika brand (firstname.lastname@example.org).
By confirming the purchase, a buyer accepts these terms and conditions.
Fika reserves the right to change these terms and conditions at any time. Changes are applicable from the moment when they are published on Fika website.
Fika is responsible for the quality or production mistakes until the reposnibility is taken over by the buyer, and this is defined as the moment when the buyer receives the goods and opens the box. The complaint needs to be communicated by the buyer 72 hours after the delivery is received that to official mail of Fika brand (email@example.com).
Returns have to be made in accordance to the law, and the condition of the items needs to be same as when it was received, unworn and unwashed, with original tags on. We also do not accept return on items that were on sale at the time of purchase.
Returns will be processed within 14 days od the delivery date.
- Item in condition as received
- Unoworn and unwashed
- Original tags attached
- No returns on sale items
We endeavor to ensure that the products and product information provided by our manufacturers are safe, healthy and complete. We rely upon the information supplied by our manufacturers as being accurate so we may assess their products suitability for use and sale in our store. However, it is the customers’ responsibility to determine whether particular products are suitable for their use or purpose in their circumstances.
We have made every effort to ensure that the information contained on this website is accurate; however, Fika® shall have no liability with respect to any misleading or inaccurate information, loss or damage caused directly or indirectly by the information contained on this site.
Links to other websites are there to provide an informative service and do not constitute endorsement of material at those sites, or any associated organization, product or service.
The information, images, photographs, trademarks, products and in general the elements and material that you will find in the Site are disclosed only for promotional and advertising purposes; you may download or copy any of such elements and material only for private, personal and not commercial use. lunilou® makes no warranties of the absence of malicious programs (such as viruses, bugs or trojan horses). lunilou® shall not be responsible or liable for any damages of any kind whatever arising out of, caused by or related to your use of the site. lunilou® does not represent or warrant that the information contained in the site is accurate and complete.
Special clauses & Disputes
In the event of one or more passages no longer reflecting the current law due to changes in the law, this shall not render all of the general terms and conditions invalid. Instead, the passages which no longer reflect the law shall be replaced by passages reflecting the amended law. All of the unaffected passages shall remain binding. Our transactions shall be based exclusively on Croatian law. The place of performance and jurisdiction is Zagreb, HR.
For any disputes that cannot be internally solved by the buyer and Yalla International d.o.o., the court in jurisdiction is Općinski sud u Novom Zagrebu, Turinina 3.
Date of last change: 14.04.2023.